TERMS AND CONDITIONS
Last updated 19 June 2024
Definitions
In these terms and conditions of hire, the following meanings shall apply:
“I, me, my” refers to KMG Bridal Studio
“you, your” refers to the named person on the booking.
“your hire” means all arrangements and items sourced and organised for you by me.
I reserve the right to amend these terms and conditions at any time and you should therefore check them each time you hire items from me. The terms and conditions applying to your hire will be those in place on the date that you make your reservation.
1. Property Ownership
1.1 All equipment and hire items are the property of KMG Bridal Studio and remain so at all times throughout your hire.
1.2 By accepting these terms and conditions, you agree that you are solely responsible for the hire items at all times throughout your hire, from the set up or collection of the items until I collection the items or they are returned by you.
2. Payment Terms
2.1 A non-refundable booking fee of 25% of the value of the order is due upon booking. Your items are not reserved for you until the deposit has been accepted by me. You will receive confirmation of booking and receipt of your deposit payment.
2.2 The remaining balance is due 4 weeks before the date of hire.
3. Standard Hire Period
3.1 Unless specifically arranged at the time of booking, all standard hires are based on a total of 24 hours.
4. Failure to Pay for or Return Items
4.1 If I am unable to collect any of my items at the agreed time a £25 fee will be charged to rearrange a new collection time for that day along with any additional travel expenses encoured. If I have arranged for you to return the hire items to me and the agreed time as not been met, then you will be charged an overdue fee of £25 per day. If items fail to be returned after an extended period of time (deemed so at my discretion), you will be liable for the full replacement value and we will exercise our right to pursue you legally for this cost.
4.2 If an agreement has been made to accept late payment, but a final payment deadline has passed, or if failure to pay a damage invoice has taken place, I will pass the debt on to a third party debt collection agency.
5. Hire Item Condition
5.1 As much as I try to eliminate marks and small stains form all my linens and hire products, due to the items not being new, there may be times where there may be marks. I do bring spare linen with me when setting up with which I will try to rectify any obvious marks. Being a hire product along with all my other hire items, there may be slight scratches and marks, none of these items are new so will have some wear and tear.
5.2 If an item you have booked is damaged or lost prior to your hire taking place you will be informed, and every effort will be made to replace the item like for like. If this is not possible or if this is unsatisfactory, you will be entitled to a refund for that item only. No further compensation will be due.
6. Loss or Damage of Hire Items
6.1 You assume complete responsibility for loss of, or damage to the items you have hired (other than fair wear and tear) from the time the equipment is delivered to the venue/premises, and until it is collected. The charge will be for the cost of replacing the equipment with new stock. For a full list of the prices please contact me. I strongly recommend you taking out wedding insurance for such instance.
6.2 Where my hire items are returned badly stained or soiled or may require additional work to get the product back to a re-hireable standard, there may be an additional cleaning time added to your account. Examples of this are carpet aisle runner being used outside with grass/mud stains, candelabras/mirrors with excessive candle wax, etc.
6.3 Unless agreed by me in advance, all props are for indoor use only; any items used outside are done so entirely at your risk, and will incur extra charges if damaged or dirty.
7. Colours of Items
All efforts have been made to represent my items accurately in my photographs, however sometimes there may be slight discrepancies with colour due to different monitors showing different saturation and photographs being taken in different lighting and I cannot be held accountable for this. Every care is taken to provide the items as you expect them.
8. Delivery, Set Up & Collection
8.1 Delivery and collection hours will be confirmed on the Monday the week of the wedding.
8.2 On the day of set up it is your responsibility to ensure the room is set up and ready to be dressed. I am unable to move any chairs or other furniture and table linen will need to be in place ready if you have also hired table décor from me.
8.3 If you are using the same function room for both your ceremony and reception, you will need to arrange with the venue setup of the table items after the ceremony. We are unable to wait until the ceremony is finished to dress the tables or move items unless pre-arranged with us.
8.4 Any additional decor added to any of our hired products must be removed prior to our collection or costs maybe incurred for the additional time taken to remove such items.
8.5 Hire items must be available for collection at the time agrees from the delivery address, unless otherwise agreed. Items must be left overnight in a secure room and all items are collected in the same room/area up on collection. I often employ drivers to collect my items and they are not expected to transfer items across venues, up and down stairs, etc.
8.6 On collection of the items, we will not accept any goods other than those hired by you and specified on your booing details. I will notify you of any goods collected in error, which do not belong to me. Should they not be collected, or a return arranged within 14 days, I reserve the right to dispose of them. Should you wish to have these items returned to you then it will be at your expense. It is your responsibility to organise and collate the items for collection or return.
8.7 If you selected customer pick up, we are assuming you have measured available space in your vehicle and taken into account the need for securing the items, alongside bringing protective material to avoid any damage in transportation. I will not supply this and if appropriate preparations have not been made and/or I feel the risk of damage to my props is too high to release them, I reserve the right to refuse you to transport the items in this way, with no recompense due to you.
8.8 A £50 surcharge is applicable for each and every delivery/collection request which falls outside of my normal working hours or requires me to amend my logistical arrangements to my detriment.
8.9 I am authorised to contact the venue on your behalf to arrange delivery, set up and collection times unless stated otherwise by you.
9. Travel Fees
Please check your invoice for details of the delivery, setup and collection Fees.
10. Cancellation Fees
10.1 Should you have to cancel your booking the following charges will apply:
Within 8 weeks of the event – 50% of total cost
Within 6 weeks of the event – 100% of the total cost
10.2 Your 25% booking fee is is non-refundable
11. Payment & Quotes
11.1 Payment of your deposit is deemed an instruction of your booking. Items may be added, subject to availability and my own discretion. Items can also be swapped, up until 3 months before your event start date, but the value must not go below the agreed total hire value. If you wish to remove items but do not wish to take other items in exchange, no refunds or part refunds will be applicable and items will still be charged 25% for on your invoice as a cancelled item.
11.2 Quotes are valid for 7 days. Price changes will not affect quotations within the 7-day period. However, after 7 days, if the deposit payment has not been made, prices will be amended if required by me due to material and produce costs increasing
11.3 Any additional payments incurred during or after the time of booking for issues such as delivery rearrangements and lost and damaged items will be requested through an invoice to be paid with in 7 working days. Failure to do so will result in me seeking legal action to recover the outstanding payment.
11.4 Minimum Order Values – Our minimum order value is listed on your invoice along with the delivery, setup and collection charges.
12. Equipment Safety
12.1 Electrical items are PAT tested and all items are checked before and after hire and undergo regular maintenance. I do everything I can to ensure the safety and safe handling of the items.
12.2 I am not responsible for any injury or damage to animals, property, persons, or objects arising from the use of any equipment under hire. I shall not be liable for any direct, indirect, or consequential loss, damage or additional costs that may arise as a result of the use of my hire items.
13. Extreme Circumstances / Force Majeure / Cancellation by Me
13.1 In the event of extreme weather or road conditions which result in me being unable to safely deliver or collect the hire goods, I reserve the right to alter the arrangements for delivery or collection and shall not be liable to for any losses or costs to you that may arise as a result.
13.2 I reserve the right to cancel in extreme circumstances that make your hire unviable for me, up to and including the day of your hire. I am the ruling party on deciding if the hire is unviable and I will not be liable for any compensation or additional costs you may incur as a result of our cancellation, however a full refund will be issued.
14. Hire Refusal
I have the right to refuse a booking to you if we feel the items are not suited to the purpose of your hire, or if you, your company, or your event contradicts my company ethos.
15. Copyright
All images, photography and wording on my website, Facebook page and other social media are copyrighted to me unless expressly confirmed otherwise. My company name and logo are trademarked and may not be used by anyone other than me. Images may not be copied, printed or otherwise disseminated.
16. Liability
If the full balance is not paid by 4 weeks before the date of the booking, I hold no responsibility to provide the hire items and hold no liability in this circumstance.
17. Disclosure
Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by me shall be subject to correction without any liability on the part of me.
Extras
Setup Times – We call all our venues the Monday the week of/before the wedding to confirm the setup times and collection times. Until this date, we are unable to give you an exact time of setup as we need to figure out the logistics for staffing, delivery routes, vehicle loads etc
Delivery and collection hours are between 05:00 and 17:00. Dependant on the options at your venue. I typically deliver and set up on the day of your event and collect the day after your event. Arrangements can be made to deliver the day before.
Furniture – On the day of set up it is your responsibility to ensure the room is set up and ready to be dressed. I am unable to move any chairs or other furniture and table linen will need to be in place ready if you have also hired table décor from me.
Post Boxes – Please make sure all post boxes are emptied at the end of the evening and the key and post box is left in the function room ready for us to collect. We do not want to wake you up at 7am the next morning looking for the keys.
If you are using the same function room for both your ceremony and reception, you will need to arrange with the venue setup of the table items after the ceremony. We are unable to wait until the ceremony is finished to dress the tables or move items unless pre-arranged with us.